ORDER, SHIPPING & DELIVERY
• Orders will take 1-3 weeks to fulfill.
• Shipping will take approximately 2-4 business days within South Korea
• For international orders please allow 7-14 business days.
Customs and duty fees are not included and it is the customer's responsibility to pay. We cannot determine the duty fees for country to country, please contact your local customs office if you have any questions. We do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
Important information, please note before returning:
Please ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn.
Merchandise must be returned to our returns department within 28 days of the delivery date for a full refund minus shipping charges,
All items must be returned in their original condition and packaging, with all labels attached.
Boutique stores cannot process online refunds.
Outside of the 14 working days, refunds will be processed at our discretion.
Receiving a refund:
Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (Credit card, gift voucher or Paypal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.
Please use the chart below as a general guideline. Select products will include clothing measurements on its product page under sizing.
What information do we collect?
We collect information from you when you register on our site or place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience: Your information helps us to better respond to your individual needs)
• To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
• To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Monday through Friday from 5pm - 12 am Korea Standard Time
Saturday through Sunday 1o am- 12 am Korea Standard Time
Ph: +82 (010) 4699-7932
LUNA LIA LINGERIE PUBLIC RELATIONS
Luna Lia Lingerie is an international company based out of the USA and currently satellitely operated in Seoul, South Korea.
US OFFICE ADDRESS
1860 Highway 95
Helena, AL 35080
SOUTH KOREA OFFICE ADDRESS
Yongsan-dong 2 ga, 3rd Floor Left
Sinheung-ro 57, Yongsan-gu, Seoul
서울 특별시 영산구 신흥로 57
용산동 2가, 3층좌